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Flag Post

stylus not responding

HP Recommended
HP Pavilion x360
Microsoft Windows 10 (64-bit)

System:

HP Pavilion x360 Convertible

14-ba074TU

Windows 10(64-bit)

 

Stylus:

Active stylus

SPEN-HP-01

905512-001

 

The pen is not responding at all to the screen. It is not a bluetooth connection device.

Changed the batteries, updated drivers that I knew of, but still not working. Is it even compatible anymore?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pk__ Welcome to HP Community!

 

I understand that the stylus is not working.

 

Please perform the below steps and check.

 

Step 1: Confirm the computer has a touch screen

If the screen has never responded to touch, but you think it should, use one of these methods to confirm your computer has a touch screen.

  • In Windows, search for and open View pen and touch info. If the Pen and touch section reads No pen or touch input is available for this display, the computer does not have a touch screen.

  • Check the product specifications for your computer model on the HP Customer Support website.

  • Check the labels on the computer and on the product packaging. Notebook and All-in-One computer models equipped with touch screens are branded with the word Touch or TouchSmart.

Step 2: Enable and reinstall the touch screen driver in Device Manager

Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.

  1. In Windows, search for and open Device Manager.

  2. Expand the Human Interface Devices list.

  3. Right-click the touch screen device, and then click Enable, if possible. If the Enable option does not display, continue to the next step.

    Enable HID-compliant touch screen in Device Manager

  4. Tap the screen to see if it responds. If it does not, continue with these steps.

  5. Right-click the touch screen device, and then click Uninstall.

    Uninstall HID-compliant touch screen in Device Manager

  6. Restart the computer to reinstall the touch screen driver.

  7. Tap the screen to see if it responds. If it does not, continue to the next step.

Step 3: Configure the touch display

Configure the touch display to identify your screen as a touch screen.

  1. In Windows, search for and open Calibrate the screen for pen and touch input.

  2. On the Display tab, click Setup.

     Setup button in the Tablet PC Settings window

  3. Click Touch input.

    Touch input

  4. Follow the on-screen directions to identify your screen as a touch screen.

  5. Tap the screen to see if it responds. If it does not, continue to the next step.

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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