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stylus that came with my hp spectre doesnt work on part of the screen.

HP Recommended
spectre x360
Microsoft Windows 10 (64-bit)

hello there is a strip about an inch wide running from top to bottom on the left side of my screen where it doesnt register my pen at all. I think it is hardware related, as in part of my screen is broken but I am wondering if I can get any confirmation on that before I spend money to have it sent in and fixed. Has anyone had the same problem or is having this problem now?

HP Support Agent
HP Support Agent
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Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

  1. Connect the AC adapter to the computer.

  2. Press the Power button for at least five seconds to turn off the computer.

  3. Turn on the computer and immediately press Esc repeatedly, about once every second. When the Startup Menu appears, press F2.

  4. When the HP PC Hardware Diagnostics screen displays, click Component Tests.

  5. Click Touch Screen.

  6. There are two interactive touch screen hardware tests. Click Touch Pointer Test first.

  7. Read the on-screen instructions, and then click Run once.

  8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes have passed, and the results display.

  9. Click the Main menu to return to the main screen.

  10. Click Component Tests, and then click Touch Screen.

  11. Click Drag And Drop Test.

  12. Read the on-screen instructions, and then click Run once.

  13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends after you reposition all the blocks or after three minutes, and the results display.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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