05-17-2016 09:28 PM
I have been fighting with this laptop for three days after incurring a black screen at startup. I was thinking the HDD was dying, or that I have malware or some other problem, only to find that it is this stupid switchable graphics problem again.
I just downloaded the redated HP drivers for this model and then during install the program says my machine is not compatible or something to that effect.
sp55092.exe and sp55098.exe which comes from HP site. What am I missing? I swear I will never buy an HP product again as there is little updating on drivers, tons of bloatware and little qualified support!!!!!
05-18-2016 09:43 AM
if you are unable to find the most updated drivers on :
Please look for the part on the product specs using Win+R type Dxdiag and use the part name to find the manufacturer or the specific graphics card and download the driver directly to resolve the issue.
I am an HP Employee
05-18-2016 10:13 AM
I know what device / driver I need but HP's doesnt work and is 4 years old! Radeon HD 7690 xt
Just because they restamp it with a new date doesnt change the old driver... only thing I have been able to find to half way work is Leshcat drivers.