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HP Recommended
HP Pavilion x360 Convertible 14-cd0xxx
Microsoft Windows 10 (64-bit)

the pen came with the laptop won't work again after replacing the laptop touchscreen. Would it work again? if not, would other pens from other brands work?

 please help, and thank you.

3 REPLIES 3
HP Recommended

@Alzahraa Peace be unto you! That's a beautiful handle you've chosen, I must say!

To help you with this, I need to know if you've replaced the touchscreen via HP or was it a local tech store?

Is the touchscreen working fine? And did you check if the pen works on any other device?

 

If the touchscreen is working, here's what you can try: click here to troubleshoot stylus issues.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

HP Recommended

And peace be upon you, too @thank you. I replaced the touchscreen via a local tech store, and it works perfectly. However, when I tried to use the pen, there was no response. And yes, I tried the pen on another HP laptop and it worked immediately. 

Thank you, I read the article, and I think I need to check a few things with the tech store first to have a clear view of the problem. 

 

And I hope you have a great day too.

 

 

HP Recommended

@Alzahraa The pleasure is all mine, 
please take your time and get back to us with the results.

Good luck!

Riddle_Decipher
I am an HP Employee

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