the shell of my laptop broke at the lower right side of the screen, i need a replacement

[j_d19]

the inner shell of my laptop is broken at the lower right side of the screen. The screen itself didnt got damaged but the plastic part did. I'm looking for a replacement but I dont know how.

the serial number is: [Personal Information Removed]

product name is: Z2K96UA#ABA

model is: 15-ay167cl

[The_Fossette]

@j_d19

I reviewed your post and I understand that the bezel around the screen is coming off and you are looking for a replacement.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[j_d19]

@The_Fossette thank you for the help!

i checked and if I'm not mistaken I've to buy three parts: the back cover, hinge set and display bezel, is that right?

[KrazyToad]

@j_d19

Yes you will need all 3 parts