09-08-2019 06:23 PM
the touch screen jumps around and all of my e mails goes to trash
09-11-2019 03:24 PM
@slowcarl Just to clarify, did you check if the issue with the touchscreen moving all around the place persists in BIOS? if not I recommend checking if the Touch is working on the BIOS screen (Accessed by tapping on F10 while restarting the computer).
If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,
You could reinstall the windows using the recovery partition or the recovery media to fix the issue.
If it doesn't work on BIOS either, this could be a hardware malfunction.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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