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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- there are 2 pixels that doesnt work
Create an account on the HP Community to personalize your profile and ask a question
10-22-2020 02:34 AM
on the black screen i see 2 dots that wont work on the color grey and black. The dot is the color cyan more or less and its near the middle
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Accepted Solutions
10-26-2020 07:03 PM
@Seloo Alright, if you need anything else,
Feel free to write to us, and have a good day!
Riddle_Decipher
I am an HP Employee
10-25-2020 02:57 PM
@Seloo Did you connect an external monitor to check if this dot appears on it as well?
(This would help us verify if this is either an issue with the screen or the graphics card)
While you respond to that, here's what you need to do:
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
- if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
- if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
- If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
- If it does, check if the HP PIXEL POLICY to ensure this is covered for replacement: Click here to verify.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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