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ahmed2576 Honor Student
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this installation package is not supported by this processor type intel graphics

HP ProBook 450 G4 Notebook PC
Microsoft Windows 10 (64-bit)

hi 

when i am trying to install the software driver for intel hd 620 grapics card  from hp support site  i keep getting  "this installation package is not supported by this processor type intel graphics " message  i couldnt find any solution for this 

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Master's Graduate
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this installation package is not supported by this processor type intel graphics

Hi.

Try uninstalling the graphics driver:https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html?_ga=2.51327...

 

Download and install:

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85323.exe

Apart from participating in the forum of Hp in English and Portuguese, I am one of the main authors of solutions in the forum in Spanish.

If you want to thank and if it has been useful press the "Like" icon, if the problem has been solved you can press "Accept as a solution", likewise someone else who has the same question or problem can use this solution .

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ahmed2576 Honor Student
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this installation package is not supported by this processor type intel graphics

hi

 

i forgot to say that it is not installed the device is new .  this what it looks like in device manager and this message when i tried to make automatic update 

2.PNG

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this installation package is not supported by this processor type intel graphics

Use:

https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant

Apart from participating in the forum of Hp in English and Portuguese, I am one of the main authors of solutions in the forum in Spanish.

If you want to thank and if it has been useful press the "Like" icon, if the problem has been solved you can press "Accept as a solution", likewise someone else who has the same question or problem can use this solution .

Return to the forum if you have more questions or problems.
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ahmed2576 Honor Student
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this installation package is not supported by this processor type intel graphics

it showed me to contact the manufacture thats why i am asking here 😄3.PNG

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