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kamwagle
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Message 1 of 2
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Flag Post

touch pad not working

HP Recommended

my touch of on my laptop isn’t working and it is not touch screen. my bluetooth mouse will not connect and my usb mouse will not move but it will click.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@kamwagle

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted! 

ECHO_LAKE
I am an HP Employee

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