lacyayn Honor Student
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touch pad suddenly stopped working

Envy 17
Microsoft Windows 8 (64-bit)

Hello, 

 

I have an Envy17 and yesterday the touchpad suddenly stopped. No warning no nothing. It was working fine and then I closed the laptop for a few (did not shut down all the way) and the next time I opened it (bout an hr later) the pad was dead. Tried uninstalling and reinstalling the driver, numerous re-boots and installing computer/windows updates. Still does  not work. Have tried to double click the opper corner in case it was accidentally turned off but still nothing. When you go into settings, it says it is working properly. Anything else I can try? 

 

Thanks

Lacyayn

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Message 2 of 2
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HP Recommended

touch pad suddenly stopped working

Need model number but have you tried going into F2 diagnostics and see if there is a pointer device test you can run from there. 

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