touch-pad

[Jason029]

TouchPad cant scroll, but mouse can

[The_Fossette]

@Jason029,

Welcome to the HP Support Community!

Have you enabled scrolling using the touchpad? I recommend you follow the steps in the below article under “Scrolling using a touchpad or clickpad” and check if it helps.

https://support.hp.com/in-en/document/c04648748

If you continue facing the issue, then uninstall the touchpad driver from device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!