tea-lord Student
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touch screen doesn't work

Microsoft Windows 10 (64-bit)

Hello, when I ordered this laptop, it stated "touch screen optional". When I got the order, touch screen doen't work and is settings it says  "No pen or touch input is available for this display". Every option in the guide isn't available.

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HP Support Agent
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touch screen doesn't work

Hey@tea-lord,

 

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product. To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

I was going through your post and would like to help you.

 

The touchscreen on your PC is not responding. Is that, right?

 

I recommend you to use the link below and follow the steps mentioned in it to give an attempt to fix the issue.

 

http://support.hp.com/us-en/document/c03488148

 

Also, please share the model number of the PC to find a more appropriate solution towards the issue.

 

Hope the above steps will help you finds the solution. Please share more to serve you.

 

Resolv_S

 

Glad to help you. I work for HP

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Resolv_S
I work on behalf of HP

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