touch screen not working in tablet mode

[bhargavydv]

Touch screen becomes unresponsive in tablet mode some times.two white colour dots are appearing when the touch wont work.after restarting the pc the touch becomes resonsive untill it wont work at all.
How to solve this issue.
Model - hp pavilion x 360 convertible 14 - ba 073 TX

[MKazi]

@bhargavydv

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion x360 - 14-ba073tx laptop. I read that the touchscreen become unresponsive in tablet mode. There are two white color dots appearing when the touch wont work, Not worry, I'll do my best to help you. 

To provide an accurate resolution, I need a few more details: 

• Does the touchscreen work fine while laptop/desktop mode?
• When was the last time the touchscreen worked fine in tablet mode?
• Did any software changes or updates happen on the laptop recently?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

you can enable Windows 10 tablet mode (also called Continuum). In tablet mode, your notebook automatically switches to tablet mode when you detach the keyboard from the computer. Then, when you reattach the notebook, it automatically returns to the desktop mode. This document contains instructions for enabling tablet mode and changing the setttings.

Figure : Tablet mode Start screen

In Windows, search for and open Tablet mode settings.

The Tablet mode window opens.

Figure : Tablet mode window

Use the following instructions to enable the tablet mode and to change settings.

• To enable tablet mode, click On in the Make Windows more touch-friendly when using your device as a tablet section.

  Figure : Turning On tablet mode

  

To specify what happens when you sign in, click the When I sign in box. Then, select Automatically switch to tablet mode, Go to the desktop, or Remember what I used last.

Figure : Selecting sign-in options

• To specify how you will be notified when your notebook switches modes, click the When this device automatically switches tablet mode on or off box. Then, select Don't ask me and don't switch, Always ask me before switching, or Don't ask me and always switch.

  Figure : Notification options

  

• To hide the taskbar app icons, click On in the Hide app icons on the taskbar in tablet mode section.

  Figure : Hiding the app icons in tablet mode

  

I hope this information helps. Let me know the results. Cheers! 🙂