touch screen

[bvaldes1967]

my touchscreen works before logging in. After I long in it stops responding. I have tried hp support and tried updating drivers. No one has a solution. please let me know if anyone has any suggestions.  Thank you.

I know the touch screen works because i test outside of windows environment and it works.

[ub6424]

Hello @bvaldes1967 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[bvaldes1967]

Hi Thank you for helping me out.

System Type x64-based PC
System SKU 3VU72UA#ABA
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.30, 12/9/2022
SMBIOS Version 3.0
Embedded Controller Version 70.31
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8483
BaseBoard Version 70.31
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.819"
User Name DESKTOP-N3JIOD5\HP
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB