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Honor Student
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Member Since: ‎01-02-2018
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touchpad & cursor still not working after driver download

Product Name: hp stream notebook pc 11
Operating System: Microsoft Windows 10 (64-bit)

Hi there, 

I have  a HP Stream notebook pc11 the touchpad & cursor have stopped working after a clean & reboot of windows 10 from a usb stick. The device manager shows the PCI encryption/decryption controller has a yellow exclamation mark next to it, so I downloaded the recommended driver from HP website; Synaptics Touchpad driver filename SP71867.exe.              I installed the driver from download & restarted the laptop, 5 times but still no joy.  I've tried connecting a wired mouse but that hasn't worked either. Any ideas?

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Re: touchpad & cursor still not working after driver download

Associate Professor
Posts: 1,450
Member Since: ‎12-07-2014
Message 2 of 3 (79 Views)

Re: touchpad & cursor still not working after driver download

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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 3 (45 Views)

Re: touchpad & cursor still not working after driver download

Thank you so much for the link. Everything ok now

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