touchpad & touch screen Problem While Charging

[hsnalshaikh]

well , i just bought the hp specter laptop 7 days ago . its the best loving every moment with the device .

Until i tried using it while its charging , Suddenly the touch-pad starts acting Weird and jettering , touch screen becomes very inaccurate and all over the place . 

The Problem Completely Vanishes when : 

1. i unplug the Laptop from the charging cable 

2. when i lift the laptop from the desk or use it in my lap suddenly everything is ok but when i put it back on the desk the problem comes back (Weird Huh....!!!!!! ) 

3. When i touch any metallic part while its charging the issue is Fixed !!!!!!

PS : im using the original Charger and cable that came with the the laptop  

to sum up : touchscreen and touch pad becomes faulty when i use the laptop while charging 

Product Number : 5GX80EA#A2N

Please Help me !!!!!

[Raj1788]

@hsnalshaikh

Welcome to the HP Community

This could be a hardware issue with the laptop, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!