touchpad pointer freeze

[membabi]

My touchpad pointer freezes on screen for seconds and work again.

Uninstalled the driver and installed it again from both windows update and from HP website but the problem still here.

The Synaptics settings tab in mouse settings doesn't appear.

Windows 10 Home V.2004 64bit.

Any suggestions?

Thanks

[Echo_Lake]

@membabi

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

Return the computer to a software configuration when the TouchPad was working by restoring the system to a time when the touchpad was working correctly. For more information go to Using Microsoft System Restore (Windows 10 and 😎.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[membabi]

Thanks @echo_lake  for your reply.

Actually I don't remember when the last time it worked fine as I bought it 2 month ago and I mainly use an external mouse.

I updated windows using windows update and updated the drivers using HP support assistant.

Also I updated the BIOS to Version 12.

I reset the BIOS to its factory defaults.

I made a full recovery sing the HP Cloud Recovery Tool.

I downgraded the BIOS to V11.

Still have this problem.

[Echo_Lake]

@membabi

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.