touchpad pointer regularly doesn't work; have to reboot to get it started working again,

[ejm9043]

HP Envy laptop.  Touchpad pointer stops working while i am using it.  Need to reboot laptop to get it started working again.

[Kuroi_Kenshi]

Hi @ejm9043,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Laptop: Sometimes, simply restarting your laptop can resolve temporary touchpad issues.

Check the TouchPad On/Off Button: Ensure that the touchpad isn’t turned off accidentally. Many HP laptops have a touchpad on/off button. Double-tap the top-left corner of the touchpad to enable it.

TouchPad Settings: Verify the touchpad settings.

• Go to Control Panel > Hardware and Sound > Devices and Printers.
• Right-click your laptop’s icon and select Mouse settings.
• Check that the touchpad is enabled.

Update or Reinstall TouchPad Driver:

• Open Device Manager by right-clicking Start and selecting Device Manager.
• Find Mice and other pointing devices, expand it, and right-click your touchpad device, then select Update driver.
• If updating doesn’t work, you can try uninstalling the driver and then restarting the laptop. Windows will attempt to reinstall the driver.

Adjust Power Settings:

• Sometimes, certain power settings can interfere with the touchpad functionality.
  • Go to Control Panel > System and Security > Power Options.
  • Select Change plan settings for the selected power plan.
  • Click Change advanced power settings.
  • Under USB settings, make sure USB selective suspend setting is disabled.

Hardware Diagnostic:

• HP provides diagnostic tools to identify hardware issues.
  • Restart your laptop and press Esc repeatedly to open the Startup Menu.
  • Select F2 to open System Diagnostics and run the Component Tests for the touchpad.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,