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Student
Posts: 1
Member Since: ‎07-22-2016
Message 1 of 2 (125 Views)

touchpad screen not lighting

Product Name: HP Touchsmart15
Operating System: Microsoft Windows 10 (64-bit)

I smiply shut down the system for the night. took off the power cord.

 

Next day the screen would not come on...

 

the power button glows,the caps lock button blinks and print screen light is on

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Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (97 Views)

Re: touchpad screen not lighting

Hi @Samir7,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the laptop does not boot up normally. Please follow the document for troubleshooting:

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Let me know how it goes.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. Cat Very Happy
 

Regards,

SDJL
I work on behalf of HP


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