touchpad

[1l-m]

touchpad is not working. the computer is up dated. this happen recently henever the computer is idle and try to resume to computer access there is no mouse curser.

[Jeet_singh]

@1l-m,

Thank you for posting your query on HP Community,

Did you check if an alternate or external mouse works without these issues?

Let's try these steps here: 

Let's try uninstalling the Touchpad driver:

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand category "Mice and other pointing devices". 

3. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 

6. Do not perform any manual upgrades to the driver until it does automatically 

You may refer to this support document for - HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

If the issue persists, I would suggest here is to run the Windows update troubleshooter.

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, I would suggest here is to update the Bios on your computer from  HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know how it goes for further assistance!

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