cancel
Showing results for 
Search instead for 
Did you mean: 
amontgomery512 Student
Student
1 0 0 0
Message 1 of 2
119
Flag Post
HP Recommended

touchscreen ghost touches

envy 360 convertible
Microsoft Windows 10 (64-bit)

I've recently started getting ghost touches on my touchscreen, drives the computer nuts - can't sign on to it, if I do get signed on it'll open programs, change the zoom on webpages, all that fun stuff. What could the problem be? I've used drivertalent to scan the current driver and cleaned the screen. The only way to "solve" the problem was to disable the touchscreen, however now it's kind of useless to have a convertible machine that I can't use as such.

1 REPLY 1
HP Support Agent
HP Support Agent
6,271 6,150 572 650
Message 2 of 2
62
Flag Post
HP Recommended

touchscreen ghost touches

Hi @amontgomery512

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, I'd suggest try updating the computer using these steps -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.  

 

Also, try updating the BIOS. Refer to this document for steps - HP Notebook PCs - Updating the BIOS (Basic Input Output System)
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation