touchscreen inop

[hawaiianden]

I upograded my HP Pavilion 11-n010dx x360  to Win home 64bit a few days ago. Everything  was fine till today. the touch function does work at all. I checked device manager for drivers and noticed that I dont have any of the drfivers installed,  No monitor, input or HID drivers. Been trying to locate any drivers, none anywhere on HP site. Followed the hardware troubleshooting that led me to download older Windows drivers from MS Widows update catalog. None of the drivers worked

[praveen196]

@hawaiianden Welcome to HP Community!

I understand that the touchscreen is not working.

Do not worry. I will try to fix the issue.

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!