• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-12-2021 12:56 PM

HP Recommended
Product: Elitebook X360 1040 G6
Operating System: Microsoft Windows 10 (64-bit)

Help!  I've tried everything I can find on the web to solve this problem including a complete factory reset.  My touchpad/clickpad seems to work except that I cannot get two finger scroll to work. Others have posted about this problem.  Does anyone have a solution?  I've spent 10+ hours trying to solve this. 

 

Additional info: 

In device manager I only have PS/2 compatible mouse.   

On another identical laptop there are 3 devices: HID-compliant mouse / PS/2 Compatible mouse/ Synaptics HID clickpad

Also, on my laptop in settings, I only have touchpad sensitivity as an option.  On the other laptop there are many additional options including "Drag two fingers to scroll"

 

Thanks!  

 

 

1 REPLY 1

‎06-18-2021 03:14 PM

HP Recommended

Can anyone at least suggest if this is a hardware or software issue?  Thanks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.