Post new question
Posts: 1
Member Since: ‎02-09-2013
Message 1 of 2 (169 Views)

unable to play blu ray disc

I have a Pavillion dv7 with windows 7. I am experiencing a problem playing a  blu ray disc, however regular disc will play. could someone please help me figure out the problem. I have ran every check I know to run on my conputer with no luck. Thanks!!!

0 Kudos
Posts: 45,888
Member Since: ‎09-24-2010
Message 2 of 2 (157 Views)

Re: unable to play blu ray disc

[ Edited ]



Can you post back with the following.


1.  The full Model No. and Product No. of your dv7 series notebook - see Here for a guide on locating this information.


2.  Which software are you using to play blu ray - ( ie MediaSmart DVD, Cyberlink PowerDVD 10 etc )?


3.  Are there any error messages when you try to play a blu ray disc?






****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****

Windows Insider MVP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation