• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-25-2020 11:36 AM

HP Recommended
Product: x360 15-0053wm
Operating System: Ubuntu LTS

Sooo.... I have a docking station that worked just fine with my lenovo, I wanted to use my hp but when i plug in the usb-c it doesn't register. I don't know what I'm doing wrong but need this up and running so any advice would be appreciated

laptop-15-cr0053wm

Dock- Anker usb 3.0

Connection- usb-c 3.1 to usb-b 3.0  I think ( I bought an aftermarket cord because the original docking station came with just a usb connection?

5 REPLIES 5

‎11-25-2020 12:31 PM

HP Recommended

@TWILLS86 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06057257

 

Its USB-C port is for Data transfer up to 5 Gb/s. Why not plug your Anker usb 3.0 directly to USB-A port ? Your machine has 2 USB-A ports.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-25-2020 04:53 PM

HP Recommended

I tried that, it wouldn't register there either.

 

Was this reply helpful? Yes No

‎11-25-2020 06:55 PM

HP Recommended

@TWILLS86 

 

I've got a feeling must be something wrong with the Anker dock. What is its model ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-26-2020 02:23 AM

HP Recommended

Here's the thing, both of those connections work and display properly using my Lenovo (in fact it allows 3 independent displays using this computer and **bleep**ing station)so I'm inclined to believe the docking station is functioning properly.

Screenshot_20201126-012156_Chrome.jpg

 

Screenshot_20201126-012148_Chrome.jpg

 

Was this reply helpful? Yes No

‎11-26-2020 11:25 AM

HP Recommended

@TWILLS86 

 

I can't see images of your post. I need to know its specs

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.