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Message 1 of 6
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Solved!

video card driver installation fail and screen brightness bar dissapeared

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HP Pavilion Notebook - 15-ab062nl (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hi, I'm having problem after  completly in place insallation of Windosw 10 Version 2004, The problem are about video card  and screen brightness bar. I can't install the drivers  advised  by Hp ( by serial numer of my pc in HP driver website ) that during the installation i get blu screen error and pc restart.

About the screen after that update I cant modify the brigthnees of my screen because the Windows bar disappeared.

Thank you in adavance for helping me

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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@SWAY_89

 

Welcome to the HP Support Community.

 

Please install the display driver: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-pavilion-15-ab000-notebook-pc-series/7...

 

Also, update the BIOS: https://support.hp.com/in-en/document/c00042629

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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Hi , thank you for the reply , but it doesnt work.

I had already  installed Hp Support Assistant and i launched already all scans possible, i dont get any warms,

I updated the bios also before, when i launch the installation of th driver for video card that you indicated me , it starts and then i get blu screen and restarting.

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HP Support Agent
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Since you have already tried most of the troubleshooting steps to resolve this issue, HP Cloud Recovery Tool allows you to download recovery software to a USB drive.

 

You can use the downloaded recovery image file in order to install the Windows operating system. •    

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) •    

 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

 

Hope this helps! Keep me posted for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Try to enable Legacy Mode in BIOS and install latest driver from AMD https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/6th-gen-a10-...

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Hi , I followed your instruction to enable Legacy mode and from the first restart reappeared the windows brightness bar and also the AMD control panel that i Installed before and ( didnt work ) shows that my drivers are updated and works properly.

Thank you so much.

 

 

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