valkyriestorm Student
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videos do not play smoothly on laptop

HP Pavilion10 Notebook
Microsoft Windows 10 (64-bit)

I have been trying to watch videos on AMC and FX. Everything works fine but the picture, its not running smoothly at all. It pauses and when an action sceen happens it gets all pixelated. I have latest version of Adobe Flash Player. When I watch videos anywhere else like YouTube the videos run smooth. Would it have to do with our internet service here and the Wi-Fi?

HP Support Agent
HP Support Agent
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videos do not play smoothly on laptop


Welcome to the HP Forums,
I hope you're well 🙂

As I understand you are having trouble playing videos on AMC and FC, however, YouTube works fine,

Don't worry, I have a few suggestions for you:


YouTube doesn't need as much bandwidth as FX or AMC uses and hence works fine,

However, there seems to be a fix by disabling the https plugins: Click here for more details.


I recommend you check with a different browser or contact your ISP for more,

As the computer seems to functional as it works on YouTube.


Let me know if those steps worked for you. 
If they did, that’s awesome! 
Give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.

I am an HP Employee

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