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viideo freeze up with blue circle

HP Recommended
HP 14dk0002dx
Microsoft Windows 10 (64-bit)

Have laptop model14-dk0002dx.   When I am viewing video a blue circle appears and the video stops.  It is not spinning, but a blue circle that is still.  It shows up in every video that I have been viewing, lately.

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HP Support Agent
HP Support Agent
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HP Recommended

@JANNA57 Welcome to HP Community!

 

I understand that the video freezes up with a blue circle.

 

Do not worry. I will try to fix the issue.

 

Please let us know have you checked the downloaded video played and checked.

 

Have you tried different browsers and check?

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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