webcame quality is bad

[ahmed_shaker]

Hi 

i need to ask about my webcam photos and video quality is so bad although high resolution is selected for photos and videos. compared between my laptop ( HP ) and another laptop  ( dell latitude  5490 ) but dell was better and the photo is really clear , is there any driver should be downloaded or this is the real quality ?

[Riddle_Decipher]

@ahmed_shaker Welcome to HP Community!

The webcam works, but the image or video quality is bad,

take the following actions:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

• Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.