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‎12-02-2022 03:39 PM

HP Recommended
Product: HP Stream - 14-cb171wm
Operating System: Microsoft Windows 10 (64-bit)

Hi, so I was using my laptop the other day when I noticed the screen was acting up. I restarted it, and it seemed to be gone. A few days later, it came back. It's really starting to annoy me, so I tried getting help from your Virtual Assistant, no help what-so-ever. Please help me.

Category:
1 REPLY 1

‎12-03-2022 12:46 PM

HP Recommended

Hello @VistaBaconNT 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

--->>> Send screenshot

 

(3) Please report back

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