when i go to login to my profile on my Hp Pavillion x360

[Sundrop23]

it then takes me to the main screen of my computer and says we have ran into a issue signing in and it is often fixed by signing out. And I did that and it's still doing the same thing.  What do I do to fix this 

[Raj_05]

Hi @Sundrop23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a login issue on your HP Pavilion x360. Here are some steps you can try to troubleshoot and resolve the problem.

• Restart Your Computer: Sometimes a simple restart can resolve temporary issues. Try restarting your computer and see if the problem persists.
• Check Your Internet Connection: Ensure that your computer is connected to the internet. A stable internet connection is often required for signing in to certain accounts or services.
• Try Another User Account: If you have another user account on your computer, try logging in with that account to see if the issue is specific to your user profile.
• Safe Mode: Boot your computer into Safe Mode and try logging in. Safe Mode loads only essential system files, which can help identify if a third-party application or service is causing the issue.
• Check for Windows Updates: Make sure your operating system is up-to-date. Sometimes, updating Windows can fix compatibility issues or bugs that may be causing login problems.
• Reset Microsoft Account Password: If you're using a Microsoft account to sign in, try resetting your password through the Microsoft website. Then, try logging in again with the new password.
• System Restore: If the issue started recently, you can try restoring your system to a previous point in time when the login was working fine. This can be done through the System Restore feature in Windows.

These steps should help you troubleshoot and hopefully resolve the login issue on your HP Pavilion x360.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support