white layer/fog on HP laptop

[sxxxa]

there is a white fog like layer over my screen and i've tried updating the drivers as well. nothing helps. i request that someone helps me solve this.

[WAWood]

You should hook up an external monitor to see if it has the same issue -- which I doubt it will.  If that display is OK, then the problem is your laptop screen -- and the only "fix" for that is a screen replacement.

How old is the laptop? How long has this been happening?

[sxxxa]

alright i’ll try checking that. i got the laptop 5 months back and this happened yesterday when my baby cousin pressed a few keys of the keyboard. i’ve been trying to find a way to figure out what she pressed but i couldn’t. 

[WAWood]

OK, see if this works ...

Go to Start and Settings. Select System >Display. Under Scale and layout, use the drop-down menu to change system scale of text, apps, and other items.

Use the drop-down menu to change display resolution to Recommended -- it might not be the default resolution.

[sxxxa]

i’ve tried it. it doesn’t works. that’s how the screen is right now: 

 

[WAWood]

Is this Windows 10 or Windows 11?

Also, plug in an external monitor -- as my guess is this is a settings issue and will look the same on that.

[sxxxa]

it’s windows 11

- i tried plugging it with an external monitor and the additional screen had no issue. the display was clear. is this some technical problem? 

[WAWood]

I was hoping it would look the same on the external which would indicate a settings issue, not hardware.

Sounds like the screen is going out and replacing that is very expensive.

Is it still under the original warranty?

[sxxxa]

yeah that’ll be expensive. i guess it’s still under warranty as i recently got it. can there be a issue with a graphic drive or something like that? i’m really hoping it gets fixed without a high price. 

[WAWood]

It's very unlikely the video chip or driver is responsible for this -- you have to look at the display on the external monitor.  If it is bright and crisp, then the screen is the sole issue.

I wish we could help you on this but we here are unable to assist you in this issue.

We are just a Community Support forum staffed by part-time volunteers not associated with HP.

We have no access to other HP functional areas and can not help you with those.

These areas include:
-- Billing and invoices
-- Repairs, Service Centers and Technician Visits
-- Sales, Exchanges and Refunds
-- Warranty Service and Repairs

Nor are we able to contact customers -- via chat, via email, or via telephone.

If this device is still under warranty, for direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:

https://www.hp.com/us-en/shop/cv/customerservice