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‎10-20-2019 09:02 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (32-bit)

Trying to download a 20minute recording from a Sony camcorder to my laptop via usb port and cable.  Have downloaded the file but only audio playing in windows media player and I can't find a reason why.  I'm not technical at all so help would be very gratefully received.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2019 09:17 AM

HP Recommended

@holdais 

Windows Media Player is the worst media player out there, so I am not surprised it does not work.  Videos use CODECs to encode the video and audio stream and the MS product doesn't even support the popular codecs.

 

Instead, you should use VideoLAN Media Player (VLC) as that is what most folks use -- and you can get it from here:  https://www.videolan.org/vlc/index.html



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎10-20-2019 09:17 AM

HP Recommended

@holdais 

Windows Media Player is the worst media player out there, so I am not surprised it does not work.  Videos use CODECs to encode the video and audio stream and the MS product doesn't even support the popular codecs.

 

Instead, you should use VideoLAN Media Player (VLC) as that is what most folks use -- and you can get it from here:  https://www.videolan.org/vlc/index.html



I am a volunteer and I do not work for, nor represent, HP
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‎10-27-2019 05:21 AM

HP Recommended

HI-thank you so much-it worked and it worked immediately.  You cannot imagine how happy I am 🙂  !!  Thanks for your prompt expert advice.

BW

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