Mwega Student
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wireless laser comfort mouse

My hp wirless laser comfort mouse scrolls horizontally and vertically but exhibits strange behavior. By strange I mean the pointer does not respond when it hovers over minimize, maximize or exit buttons on opened windows of applications. Also, when I remove it, this behavior persists in my laptop using its touchpad and so I have to reboot and omit the use of the comfort mouse entirely. What causes this?

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HP Recommended

wireless laser comfort mouse

Hello @Mwega,

This is a great location to get assistance! I read your post and see that the mouse isn't working properly. I would like to help you resolve this issue. 


This document should help you out: Wireless Keyboard and Mouse Troubleshooting.


If you have further issues, please provide the computer model and operating system you are using.


You can click on the "Accept as Solution" if the issue is  resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck!


I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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