03-12-2017 01:54 PM
Welcome to HP Support Forums. :) I came across your post and would like to help.
I understand that you have an HP computer and when you play videos or play a DVD, the videos zoom in and you can't play anything.
I would like to know the following information to assist you better:
- The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
- What is the operating system you use?
- Have you tried playing online videos from the internet, and offline videos that are saved on the computer?
- Have you tried using other applications to play DVDs?
I'll watch for your response Please feel free to reply. Cheers! :)