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‎03-23-2020 12:36 PM

HP Recommended
Product: hp15
Operating System: Microsoft Windows 8.1 (32-bit)

let me know how to get my  printer back working

1 REPLY 1

‎03-25-2020 01:57 PM

HP Recommended

@harrylee

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error message such as printer driver unavailable?

While you respond to that, let's try these steps: 

  • Run HP Print and Scan Doctor to diagnose and fix any driver issue
  • Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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