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judibug13 Top Student
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8.1 hp notebook disconnects my wifi connection ..:( :( Disables it :( :( ...Yes it quits Always !!

ID: 00258-61914-08315-AAOEM
Microsoft Windows 8.1 (64-bit)

HP notebook 8.1 win disables my wifi internet.

No wonder I'm always getting disconnected.

Also it keeps wanting to make my connection "ethernet" 

I've tried to disable & uninstall all I can so this won't happen & it STILL happens 😞 😞

Can't even 'find' my system info easily ..nothing easy on this hp ..wished I never got it.

 

 

 

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HP Support Agent
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8.1 hp notebook disconnects my wifi connection ..:( :( Disables it :( :( ...Yes it quits Always !!

Hi @judibug13,

 

Greetings! Welcome to Hp support. I reviewed the post about the WiFi disconnecting frequently. I will be glad to assist you. Excellent description of the issue. Kudos to you for that. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete model# or product# f the computer to assist you correctly.
  • Did this happen after a software or Windows update?

Please check this link: http://hp.care/2iuVxEX  to find the product# of the computer.

 

Please furnish all these details for me to assist you correctly.

Thanks and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
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