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HP Recommended
HP 15s-eq1000 Laptop PC (1E871AV)
Microsoft Windows 10 (64-bit)

Hola chicos, no se si actúo bien porque es mi primera vez en este foro, si hay algún paso que me salto o incurro en algún error de protocolo decídmelo y lo corrijo

 

y dicho esto detallo mi problema a ver si me pueden ayudar 

 

tengo un portátil nuevo (tiene algunos meses) es el HP 15s-eq 1000 y  últimamente cada vez que no enciendo después de despertarlo, veo que no tengo internet, me voy al administrador de archivos y veo que ha el adaptador ha desaparecido , refresco para detectar nuevo hardware y no no lo detecta, tengo que reiniciar el portátil para que me apareció

 

esto a que puede ser debido, muchas gracias de antemano

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

a quien le pueda servir, ya está arreglado, he tenido que actualizar la bios

View solution in original post

4 REPLIES 4
HP Recommended

Hi:

 

If your notebook has a Realtek Wi-Fi adapter, the only suggestion I can offer, would be to install the latest Wi-Fi driver HP has for that model Wi-Fi adapter.  Restart the PC after installing the driver.

 

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138818.exe 

HP Recommended

Hey @JCastellanos 

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.

 

 

Regards,


VictorS

I work on behalf of HP.
HP Recommended

he actualizado los drivers y nada, sigue igual, 

HP Recommended

a quien le pueda servir, ya está arreglado, he tenido que actualizar la bios

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