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Student
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Member Since: ‎01-02-2018
Message 1 of 2 (123 Views)

After Window 10 update - Wifi & Sound driver Fail

Product Name: HP ENVY 15-1000 Notebook PC series
Operating System: Microsoft Windows 10 (64-bit)

10th Aug 2017 , my notebook had updated window 10 x64  version 1703(KB4034674).  Afterward, WIFI & speaker doesn't work anymore.

 

I had tried to remove the driver & install the driver again. It still doesn't work. 

 

After10th Aug 2017 , my notebook can't do window update by LAN line

 

In addition, I bought Wireless USB Adapter and install the client manager V, it said "nitialzation fail.  Wlan AutoConfig service may have stopped"

 

Now, I only can use LAN line to online.

 

Please help !!!!

 

Thanks

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HP Support Agent
Posts: 9,719
Member Since: ‎01-29-2014
Message 2 of 2 (75 Views)

Re: After Window 10 update - Wifi & Sound driver Fail

Hi! @Buffalo629, Welcome to HP forums.

 

I understand after updating to Windows 10 you have wireless and audio issues with your PC.

 

Don't worry I'm here to help you out.

 

Did you make any software or hardware changes on your PC?

 

Are the wireless drivers listed in device manager?

 

I appriciate your efforts for trying out the steps.

 

As you mentioned after updating to Windows 10 you have wireless and audio issues with your PC.

 

Manually change network settings

 

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

 

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP recovery manager.

 

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

Also, refer this article to further troubleshoot audio issues with your PC.

 

Please try the steps recommended below.

 

Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers

And find there Conexant audio card. Click on it with the right button of your mouse and choose ' Properties '.
Select ' Driver ' tab and select Roll Back Driver check if the issue persists.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.


Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

 

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

If the issue still persists try reseating the wireless card on your PC and check if it helps.

 

If you have tried all the steps and the issue still persists it is a hardware issue with the wireless card.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! :-)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

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