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mw-mark
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Apps do not regain connection after resume from sleep ( Outlook, Teams, ...)

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Spectre X360
Microsoft Windows 10 (64-bit)

After waking / resume from Sleep apps like Outlook (Teams, .etc.) do not reconnect for a long time, sometimes never until hard boot.  

 

Issue is happening on at least 2 of our HP Spectre X360 laptops. 

Fully patched Windows 10 & Office

Fully updated Spectre (drivers, BIOS, ...)

Bios is not modified (default settings)

 

Issue does not happen on our other non-Spectre laptops.  Some Microsoft posts suggest it is an HP / Hardware issue 

 

Any ideas?  It is very frustrating to (1) have to reboot every time you lift the lid, and (2) not realize important business communications did not send !

 

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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@mw-mark


Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

Since you already updated all the drivers, I suggest you perform a Reset and let me know if the issue persists

 

Link: https://support.hp.com/in-en/document/c04742289

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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mw-mark
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Long Win 10 Reset/Install on the first Spectre x360.  No change, the behaviour is the same.  Given the time it takes I have not started the process on the other 2.  So, all 3 suffering from Microsoft software remaining offline after resume from sleep, especially outlook.   No issues on non-Spectre laptops.

 

I did find a few posts from others indicating there may be some driver settings for Spectre that can affect this.  What else has HP discovered for this issue?

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Echo_Lake
HP Support Agent
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@mw-mark

Thank you for posting back.

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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