Audio glitching whilst using Focusrite Scarlett 4i4 to record, but also to listen to music

[NathanHammond97]

Hi all. Recently acquired an HP Omen to begin recording and demoing music. I have a Focusrite Scarlett 4i4 connected via USB so I can track music. At first when I had record enabled a track on the software I am using (Pro Tools First) I noticed a horrible glitching and crackling sound coming from the track before I record something, then I would record and it would still come out in the waveform. I've also noticed that it does it on YouTube videos and Spotify. I went through a manner of things with Focusrite's support agent, including downloading a latency tracker. He told me to disable 4 drivers in the device manager section on the laptop, they were; Bluetooth Device (Personal Area Network), Intel(R) Dual Band Wireless-AC7265, Realtek PCIe GBE Family Controller, and WAN Miniport (IP). Underneath is what we went through and what he told me to do to remedy the issue: 

"Wdf1000.sys had high DPC latency that was causing audio issues. Disabling all of the Network Adapters in Device Manager helped to some degree but slightly high DPCs were recorded with ACPI.sys.

Completely uninstalling the network adapters fixed the audio glitches entirely but meant you had no internet connection. Scanning for hardware changed reinstalled the Network Adapters, but this meant glitches returned.

You have reinstalled the drivers for your audio hardware and tried a newer driver provided by us in open beta with no improvement. Your hardware is well within the requirements for recording audio and adjusting buffers and sample rates does not affect the problem at all (i.e. it is not being caused by your processor struggling to record audio).

All other USB devices have also been disconnected with no change."

He has suggested I get in contact with experts at HP to get their advice, and suggested I download drivers from here this address: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-ax200-laptop-pc-series/13810162/model... 

If anyone can help with this at all I'd be greatly appreciative. I will be calling HP tomorrow to (was hoping to actually speak to someone online tonight to get it sorted) but hoping someone can give me some kind of help as I just want to be able to easily record without this aggro. Thanks in advance.