BLUETOOTH DISAPPEARED FROM HP LAPTOP WINDOWS 10

[EMANUELE2]

My Bluetooth has always worked, but I wanted to connect my Bluetooth headphones and I could not find the ICON anymore. I therefore tried to follow any possible suggestion found online

1) I have run all the updates, nothing

2) I have checked the settings-Bluetooth and devices- troubleshoot (which says that my device does not support Bluetooth (impossible)

3) checked with device manager and the Bluetooth icon is not there either, despite checking hidden apps

4) checked the msc. putting automatic with Bluetooth etc etc, nothing again

I have run out of ideas, I only know that up to a week ago I also managed to link my TV and now it says my device cannot support Bluetooth. 

PLEASE HELP!

[Paul_Tikkanen]

Hi:

What model wifi adapter does your notebook have?

Some of the older model wifi/bluetooth adapters, such as the Ralink RT3290 have issues with the newer builds of W10 where the bluetooth completely disappears from the device manager with no fix available.

[EMANUELE2]

THANKS for your reply. I do not know what adapter I have, but I bought my laptop with Windows10 already included, so I don't think it is outdated.

[Paul_Tikkanen]

You're very welcome.

Go to the device manager.

Click to expand the Network Adapters device manager category.

There you will find the name and model number of the wireless network adapter.

[EMANUELE2]

THERE IT IS  IF YOU SCROLL DOWN:) WHAT DO YOU THINK PAUL?

[Paul_Tikkanen]

Hi:

The Qualcomm Atheros AR9485 wifi adapter is not a combination wifi/bluetooth adapter.

You can download the data sheet for the AR9485, which shows no bluetooth capability.

https://www.ath-drivers.eu/qualcomm-atheros-datasheets-for-AR9485.html

Did you buy the notebook new, because there aren't any HP notebooks made that I know of that came with that model wifi adapter and W10.

That is an older model wifi adapter that was around long before W10 came out.

What is the full model number or product number of your notebook?

Use this guide to find that information...

https://support.hp.com/us-en/document/c00033108

[EMANUELE2]

yes, it was new. in the UK in a normal shop. This is the information:

Notebook HP 15-g092sa (ENERGY STAR)

CND4490350

J2U73EA

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the link to the product specs page for your notebook.

https://support.hp.com/gb-en/document/c04372331

Even the specs indicate that it did not come with Bluetooth, or that feature would have been listed along with the 802.11b/g/n (1x1) Wireless Connectivity specification.

It originally came with W8.1 from HP, and based on the serial number you posted it was built in December of 2014.

W10 was released to market in July of 2015, so they must have upgraded the notebook to W10 before you purchased it when the upgrade 10 W10 was free.

Your only options to have bluetooth on there would be to purchase an external USB wifi adapter such as this one...

https://www.amazon.co.uk/Kinivo-400-Bluetooth-4-0-USB-Compatible-Bluetooth/dp/B007Q45EF4/ref=sr_1_1?...

You could also replace the internal Atheros wifi card with a wifi card that comes with bluetooth but you would have to open up the notebook and let me know how many antenna cables are connected to the Atheros card in there now, so I can recommend a suitable replacement card.

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c04886216

[EMANUELE2]

thanks so much! You have been very helpful. I have just ordered it. However, I don't know how then I linked my laptop to my tv via Bluetooth the other day ! Oh well...

Thanks again!

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.