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HP Recommended

the bloutooth not working and i want to install windows 11

 

1 REPLY 1
HP Recommended

Hello @OBIS5 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we "pull" the blue tooth ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Cameras>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

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