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246085 Honor Student
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Backlit bluetooth keyboard not working

HP ENVY x2 - 13-j000na
Microsoft Windows 10 (32-bit)

Hello

 

I am having issues with my HP ENVY x2 - 13-j000na (ENERGY STAR). 

The keyboard will only work when attached to the screen in a very specific position. Changing the angle of the screen results ini it disconnecting and being unable to reconnect. When not attached to the screen it will not work at all.

I still have warranty and would really like this sorted ASAP as it is incredibly annoying.

 

I've tried all the recommendations of updating BIOS and drivers etc and still nothing.

 

Can anyone help? Thanks.

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Provost Provost
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Backlit bluetooth keyboard not working

It's a hardware issue and is going to have to be addressed by making a warranty claim. There is no adjustment or quick setting fix we can provide. 

246085 Honor Student
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Backlit bluetooth keyboard not working

Okay, thanks. How do I go about getting it repaired under warranty?
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Provost Provost
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Backlit bluetooth keyboard not working

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