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Honor Student
Posts: 2
Member Since: ‎12-21-2016
Message 1 of 4 (217 Views)

Backlit bluetooth keyboard not working

Product Name: HP ENVY x2 - 13-j000na
Operating System: Microsoft Windows 10 (32-bit)

Hello

 

I am having issues with my HP ENVY x2 - 13-j000na (ENERGY STAR). 

The keyboard will only work when attached to the screen in a very specific position. Changing the angle of the screen results ini it disconnecting and being unable to reconnect. When not attached to the screen it will not work at all.

I still have warranty and would really like this sorted ASAP as it is incredibly annoying.

 

I've tried all the recommendations of updating BIOS and drivers etc and still nothing.

 

Can anyone help? Thanks.

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Provost
Posts: 34,237
Member Since: ‎11-12-2008
Message 2 of 4 (211 Views)

Re: Backlit bluetooth keyboard not working

It's a hardware issue and is going to have to be addressed by making a warranty claim. There is no adjustment or quick setting fix we can provide. 

Honor Student
Posts: 2
Member Since: ‎12-21-2016
Message 3 of 4 (187 Views)

Re: Backlit bluetooth keyboard not working

Okay, thanks. How do I go about getting it repaired under warranty?
Provost
Posts: 34,237
Member Since: ‎11-12-2008
Message 4 of 4 (184 Views)

Re: Backlit bluetooth keyboard not working

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation