Bad wifi reception on new HP Pavilion 15-cx0510nd

[CuratorMachinis]

I have a new notebook, but the wireless reception is really bad and the connection disconnects often.
None of my other devices have a problem being in the spot where the Notebook is now, so I'm guessing it's a problem with the wifi of the laptop.
Does anyone have any suggestions on how to fix this?

And another question: After googling how to connect an ethernet cable I managed to open the clip and plug in my cable. Now I would like to disconnect the cable but it appears completely stuck in the socket... I'm afraid I'll force it and break the RJ45 socket on my new laptop if I try too hard. I tried pushing down the gate and trying to take out the cable (by pressing the lever and pulling) but it didn't help. It seems really stuck.. Any advice here?

[sandytechy20]

@CuratorMachinis

Welcome to HP forums, I see that your notebook keeps disconnecting WiFi connection and you are unable to remove the network cable.

Here's a guided troubleshooter that will help fix this issue: Click here 

Try these steps: 
 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If the issue persists, continue with the below steps: 

• If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

• If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.

Apply some force and pull the cable while you press the small liver in the network cable.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[CuratorMachinis]

About the network cable:

I can press the small lever and apply a lot of force but it won't release. It seems the lever and the gate are interacting keeping it locked.

I tried applying pressure to both at the same time in opposite directions but it didn't help. Is it possible to send a HP technician to my house to help? This sounds like overkill but the technician will know when he gets here...

[Raj1788]

@CuratorMachinis

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I have sent you a private message, for the next course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!