-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
10
0
0
HP Recommended
My GIG: HP Pavilion Gaming - 15-dk0132tx
(I'm using this machine for 4 months now and I'm very much satisfied with the performance!)
Wireless Network Adapter: Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo
The Problem:
1. Random Blue Screen Error when I use the laptop connected to the WIFI
2. The Blue Screen says NMI_HARDWARE_FAILOUR
2. The Error appears both in the working state and in the Idle state (Very randomly, 3-4 times a day)
3. When the BSoD appears sometimes it restarts automatically and sometimes just freeze on that screen
Basic Troubleshooting I performed:
Test with Ethernet:
1. Used Laptop with plugged in an Ethernet Connection (leaving Wifi ON) - BSoD Not Appear
2. Used Laptop with plugged in an Ethernet Connection (leaving Wifi OFF) - BSoD Not Appear
3. Used Laptop with plugged in an Ethernet Connection (Disabled WIFI Device from Device Manager) - BSoD Not Appear
- Result: Works Perfectly with an Ethernet Connection
Test with USB WIFI Dongle:
1. Disabled Built-in Wifi from Windows Device Manager
2. Plugged In TP-Link USB Wifi Dongle (Realtek RTL8188EU Wireless LAN 802.11n USB 2.0 Network Adapter)
3. Connect with my Wifi Router
4. Boom! BSoD NMI_HARDWARE_FAILOUR error appeared 3 times in 1 hour!!
- Result: Even Worst!
Test with Software and Updates:
1. Fresh Install Windows 10 Pro x64 20H2 Several Times (Installed both USB install and Reset this pc from Setting and Recovery option inside windows )
2. Uninstall, Update, Rollback from Windows Device Manager Several Times
3. Download Latest Driver from Intel Website and Install
4. Download Latest Driver Again from HP Support Page then Install
- Result: NO LUCK with any of the above steps!
I have also changed my router once but that didn't help as well
I was thinking to replace the built-in WIFI card before the USB WIFI Dongle test but Since the problem remains the same with an external dongle I think the problem is not the Hardware!
What can be the possible reason and solution for this problem?
I'd really appreciate your help regarding this problem. Thanks!
-----------------------------------------------------------------------------------------------------
Laptop's General specifications:
Device: hp pavilion gaming 15 dk0132tx laptop
CPU: Intel Core i5 9300H @ 2.40GHz [Coffee Lake 14nm Technology]
RAM: 8 GB DDR4-2666 SDRAM (1 x 8 GB)
Chipset: Intel® HM370
Motherboard: HP 85FC (U3E1)
Graphics:
- Intel UHD Graphics 630 (HP)
- 4095MB NVIDIA GeForce GTX 1650 (HP)
Storage: 512GB SanDisk SD7SB2Q-512G-1006 SATA - PCIe® NVMe™ M.2 SSD
Network Adapters:
- Wireless = Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo
- LAN = Realtek Gaming GbE Family Controller
Audio: Realtek High Definition Audio
OS Version: Windows 10 Pro 64-bit (20H2)
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
