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HP Recommended

After I changed the cable network, the blue light started blinking.  I tried to restart. no lick after several tried 

 

2 REPLIES 2
HP Recommended

Hi @pahman,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

 

To help me understand the situation better, could you please share a bit more information?

 Please let me know:

  1. Laptop Model – What exact HP notebook model are you using?
  2. Network Cable – What type of cable did you use (Cat5, Cat5e, Cat6), and is it new or a replacement of the same type?
  3. Connection Method – Is the cable connected directly to the laptop’s Ethernet port, or are you using a USB/Ethernet adapter?
  4. Blue Light Behaviour – Is the blinking rapid, slow, or intermittent?
  5. Windows Status – In Settings → Network & Internet → Ethernet, does it show any connection, errors, or limited connectivity?
  6. Other Devices – Are other devices working fine with the same cable and port, or did the problem start immediately after switching the cable?

Once you provide these details, I can guide you through troubleshooting steps to determine whether it’s a driver, hardware, or cable issue.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

 

Best regards,

Deep_World

HP Recommended

Hi @pahman,

 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

 

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an incredible day ahead! 

 

Best regards,

Deep_World

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