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07-03-2020 05:08 PM - edited 07-03-2020 05:11 PM
Product: HP Pavilion Laptop 14-ce3xxx
Operating System: Microsoft Windows 10 (64-bit)
Bluetooth and Cam experienced dysfunction at the same time tonight.
Cam showed black screen but I was able to fix it by reinstalling the drives.
Bluetooth is still faulty and Bluetooth device is not found anymore.
Installing the drivers again (Intel Bluetooth Driver - sp103957/Realtek RTL8xxx Series Bluetooth Driver - sp104078) is not helping as Bluetooth is not appearing in the Device Manager and I can't see the drivers in the list. It's just gone.
Same symptoms for Realtek RTL8xxx Wireless LAN Drivers - sp104142, I install it but does not show up.
I have uninstall Intel Wifi Driver as well and install again, no better result.
Thanks to advise.
1 REPLY 1
07-06-2020 04:57 PM - edited 07-06-2020 05:00 PM
Welcome to the HP support community.
Let's start with the Hard Reset: (To release any excessive static causing the issue).
This method works for a variety of Driver connection and ‘stuck’ program issues.
Shut down the computer
Disconnect all external devices - everything.
Remove AC power and the battery
Press and hold power button for at least 30 seconds
Reconnect the AC power (only),
Power on > Login
Next time you shut down the system, reinstall battery and follow the below steps.
For more steps: Click here
To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here
I hope that helps.
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