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Diego01
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Message 1 of 2
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Bluetooth Problems

HP Recommended
HP Pavilion 15 cs-3068nl
Microsoft Windows 10 (64-bit)

I've just bought my new pc, an HP Pavilion 15 cs-3068nl. I also bought a wireless mouse (HP Z5000).

The problem is that the mouse keep disconnecting from the computer after few minutes (I don't think the mouse is the problem because I tested it on another pc and it worked), I tried to reinstall (after deleting) the blueetoth connection drivers, tried to repair the mouse but suddenly the problem persist. Please help me!

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Diego01

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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