10-15-2014 05:58 AM
I have a brand new HP 17t laptop, that was customized back in Septmber 2014. I needed bluetooth, so i got that installed. My issue is, every bluetooth speaker I pair to my laptop it plays music but every few seconds or so it "skips" during playback. Turning off the bluetooth speaker, the built in speaker on my laptop (Beats Audio) plays great, no skipping. I thought maybe it was my internet, so i turned off wireless internet and just played a CD in my optical drive in my laptop, and the audio came through the built in speaker great, turned on bluetooth speaker, it skips again, without internet. Tried another CD same thing, doesn't matter.
I thought it was the speaker, took it back to best buy, bought a new BOSE mini 3 or whatever, and it STILL skips during playback!
I have Windows 7 Profesional SP1 preinstalled from HP, took off McaFee virus that came with it, I checked Device manager, and all drivers are up to date it says, and no errors in Device Manager, connection is all full on both wireless internet and speaker connection, but it still skips during audio playback.
In Device manager, it shows under "Bluetooth Radios" 1. Microsoft Bluetooth Enmerator and 2. Qualcomm Atheros QCA9565 Bluetooth 4.0 adapter. The drivers says there up to date on both, so i thought maybe it was my HD audio from Realtek, but those are up to date, and the audio works fine once it isn't playing through bluetooth.
I thought maybe location, the speaker skips no matter if its right next to laptop, or same room, or different room, internet works, drivers seem to up to date Windows 7 says, but the speaker skips while on bluetooth.
I am lost because no one knows why, and nor do i. The HD audio built into my laptop works great, but again, soon as i turn on Bluetooth speaker it starts skipping during audio playback. Speaker is fully charged, laptop is, so thats not it, and Device manager doesn't show errors, but something is wrong, because i took back and bought 3 different speakers thinking it was them, but alas its not the speaker itself.
10-16-2014 11:29 AM - last edited on 03-08-2017 04:49 PM by OscarFuentes
Welcome to the HP Support Forums!
I understand you are having issues with your Bluetooth speakers in terms of reliability. My first question to you is why do you want to use Bluetooth if you want reliable sound? Bluetooth like most wireless technologies can be affected by interference. Bluetooth also tends to function better with a clear line of site. the adaptor in your notebook supports a higher data transfer rate , but if the receiver is at a different Bluetooth level, you are possibly going to see some problems.
As a start you can look at this.
Bluetooth is very useful but has its limitations. Please see the following from wikipedia. Bluetooth
Also could you post the full product number for your notebook.
How Do I Find My Model Number or Product Number?
10-16-2014 05:06 PM
I want to use bluetooth because i want too, that is why i put it in. I don't need to be asked why, and there no interference, and it is in plain sight, in front of laptop. The speaker keeps skipping during playback, and that is odd, i don't get why it works one day perfectly, and other days it is un-usable in quality.
Someone has to know the answer.
10-17-2014 09:35 AM
Firstly, I asked the question because like all wireless technologies Bluetooth can be vulnerable to the same environmental concerns, and in fact is a bit less reliable than a standard wifi connection.
That being said, I also included a document for you to look at, with the hopes it would resolve the problem. Did you notice anything when you tried those?
Also in my previous post I asked for the full product number of your notebook, as then I could look and see if there are any updated drivers available.On that same note, what brand and model of Bluetooth speakers are you using? I could try to find if there are newer drivers for that device.
10-20-2014 05:11 AM
No, the connection is good, Windows says full connection, and the speaker is in the same room, in front of laptop, so i know that is not it, and it even skips if you play a CD in the optical drive too, without internet, no matter if it is in another room, same room, doesn't matter.
I have tried 3 different bluetooth speakers, thinking it may have been the speaker, but, its not the speaker itself, the connection is good, i tried removing device, and re-pairing it, etc.
11-13-2016 09:04 AM
Welcome to the HP Forums :)
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
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As I understand the Bluetooth devices aren't working as it should as it's skipping during playback,
Don't worry and just follow the steps mentioned below(if you haven't followed the steps listed in the previous posts), by the end of it everything should be back to normal,
Let's start with the Hard Reset: (To release any excessive static causing the issue).
This method works for a variety of Driver connection and ‘stuck’ program issues.
- Shut down the computer
- Disconnect all external devices - everything.
- Remove AC power and the battery
- Press and hold power button for at least 30 seconds
- Reconnect the AC power (only),
- Power on > Login
- Next time you shut down the system, reinstall battery and follow the below steps.
For more steps: Click here
To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here
Please reply with your product name & number (Avoid sharing personal information such as serial number, email ID, etc... in a public post)
Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee